Refund policy

Return, Refund & Exchange Policy
At SAFA TURBAN, we specialize in premium wedding wear, accessories, and fabrics. Due to the nature of our products, the following policy strictly applies:

FINAL SALE
- All sales are FINAL for:
- Wedding & bridal wear
- Groom outfits (Sherwani, tuxedo, kurta, ethnic wear)
- Custom-made, stitched, altered, or special-order garments
- Turbans (Safa/Pagdi), Dupattas
- Fabrics (cut or uncut)
- Jewelry, Kalgi, Brooches & Wedding Accessories
- Sale or discounted items

EXCHANGES (SELECT ITEMS ONLY)
Ready-made, non-custom items may be exchanged within 7 days of purchase.
Items must be unused, unworn, and unwashed, with original tags & packaging.
Original receipt required
Exchanges are subject to availability.
No cash or card refunds

RESTOCKING FEE
Approved exchanges or refunds are subject to a 15–25% restocking fee.
The fee covers inspection, handling, and inventory costs
The fee will not be waived for a change of mind, size, color, or style preference.

CUSTOM, FABRIC & SPECIAL ORDERS
No returns, exchanges, or refunds on custom, stitched, altered, or special-order items
All fabric sales are final—customers must verify color, quality, and measurements before purchase.

DEFECTIVE ITEMS
Manufacturing defects must be reported within 24 hours of purchase.
The item must be unused.
Resolution (repair/replacement/exchange) at management’s discretion

REFUNDS & RETURN SHIPPING
If a refund is approved, the customer pays return shipping.
No prepaid return labels provided
Items must be shipped via trackable & insured courier.
Original shipping charges are non-refundable.
Refunds processed after inspection approval

POLICY AGREEMENT
By making a purchase at SAFA TURBAN, the customer acknowledges and agrees to this policy.
Management reserves the right to modify or enforce this policy without prior notice.